Industry Affiliations, Memberships and Insurance Policies

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Collector Accreditation Initiative (CAI)
LRC are proud to have achieved the CSA's new CAI (Collector Accreditation Initiative) Company Accreditation with over 90% of their collectors now CAI certified. Developed by the CSA, this new online test is designed to assess collectors' knowledge and scope of understanding regarding sector compliance. The collectors are tested individually on their awareness and knowledge of regulatory guidance and the legislative framework relevant to the debt collection industry.
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Vulnerable customer training in association with Royal College of Psychiatrists and the Money Advice Trust
LRC are proud to announce that their Collections Team have all completed specialist training to enable them to identify and deal with vulnerable customers. Provided by the Royal College of Psychiatrists and the Money Advice Trust, the training enables staff to recognise the difference between mental health problems and stress, identify symptoms that can impact on someone’s ability to cope with their debt and how to adapt their collection practices for someone with a mental health problem. It also covers the legal requirements of the Data Protection Act (1988) in regards to sensitive personal information about a customer’s health.
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CSA (Credit Services Association)
LRC is a member of the CSA (Credit Services Association) and as such, adhere to a strict code of conduct that guarantees you an ethical, professional and reliable service. When using a CSA member, you have the security of knowing they are a fully solvent company with regular health and audit checks performed by the agency. Click here to see a copy of the CSA Code of Conduct. LRC also follow the Office of Fair Trading’s guidelines on Debt Recovery.
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ISO 9001 Accreditation
LRC has been accredited with the quality management system standard ISO 9001. This recognises LRC as having a robust quality management system that is focused on delivering client satisfaction and setting high standards in our internally business processes and working practices.
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Her Majesty's Courts Service
LRC use both the Claim Production Centre (CPC) and the County Court Bulk Centre (CCBC) which guarantees a faster and lower cost service.